Microsoft appears to be making a recent more substantial push to promote MS Teams as a “Primary Business Telephone System”. SpectrumVoIP, like most Cloud Hosted VoIP providers, is skilled at bringing full PBX feature functionality to your MS Teams embedded softphone. At the same time, what we hear from our customers could be seen as a cautionary tale.
In our experience, early adopters are seemingly underwhelmed with the “teams as our primary phone system” experience. We’re hearing the “soft phone only” approach isn’t necessarily a crowd-pleaser as end users continue to prefer additional choices. Being able to transition from the soft phone to the desktop phone and back to softphone is important. It can also be frustrating to rely on a stretched thin I.T. team for what used to be simple phone system issues. In our experience, early adopters don’t want to altogether give up on their traditional, reliable, desktop telephone.
Microsoft, not being a traditional phone service provider, doesn’t typically have a great deal of experience in supporting end users. Meaning not effectively practiced at the daily ongoing support of a phone service end user. This is the crux of sharp contrast between teams “as your telephone system” and SpectrumVoIP as a phone “service provider”.
Our service and support is focused on “people” being available to help our customers. We provide “people” to hand hold customers through what can be a scary time of change. Beginning with a sales professional, and a dedicated Project Manager, then on-site W2 Techs to install and live instructors made available for unlimited training on your new phones, i.e., unlimited “instructor led” training. Ongoing support includes connecting a NOC Support Technician to every phone simply by dialing H.E.L.P. All together this is how SpectrumVoIP creates a true “white glove” customer experience. i.e., enterprise class white glove experience on a small business budget -That’s what we do!.